We deliver our jewels securely worldwide through our trusted partner B-post.
When your order is confirmed on the website, we’ll process your request as soon as possible. Processing times may vary between 2 and 3 business days.
When the package is ready to be sent, deliveries to Belgium will arrive at destination within 1 business day. Delivery time to other countries will depend on the local postal service (on average, allow for 5-10 business days).
We will not be responsible for any delivery delay that may result from our partner B-post. But don’t worry, this does not happen very often.
Delivery in the whole world: 4,95€ for each delivery and free delivery as from 50€ orders.
For all countries outside of Europe, additional possible taxes applied at customs, are at your expense.
if you have any question about delivery, don't hesitate to contact us, we would pleased to help you.
You changed your mind? No problem! You have 14 days (as from receipt of the order) to send us back your order if the product doesn’t suit you. Send us an email to firstname.lastname@example.org mentioning your first name, last name and order number. We’ll communicate you the return address by email.
The product must be returned in perfect condition (not used at all), packed in the original packaging by registered parcel with acknowledgment of receipt. Costs related to the return of a product are at your charge.
As soon as we receive the product, we’ll proceed to the reimbursement of the total amount on your bank account (through which you made the original payment), within maximum 30 calendar days.
As always, kindly contact us if you have any questions regarding returns, we are happy to help.